- Virtual Assistant
Tax and VAT returns completed along with simple book-keeping and credit control.
- Appointment making service
Not everyone enjoys picking up the telephone and persuading complete strangers to "allow us half an hour" - fortunately, I do. Alternatively, your sales people may be more effectively used making presentations and doing the travel and preparation that involves - in which case why not employ a specialist to keep them even busier?
- Business development service
Developing and managing your contacts becomes increasingly complex as the years roll by and when business is booming you become the victim of your own success - too busy to plan the next stage of development and haunted by the knowledge that good contacts are not being properly followed up on a regular basis. Ask me about a tailor made solution.
- List cleaning service
Update years of collected data including names, addresses, jobholders, telephone numbers, job titles and changing Company names.
- Follow-up to mail shot
Even the best designed advertisement or mailshot doesn't hear what your customers say when they look at it. Why not select all or a proportion for follow-up to identify both current and future requirements? Maybe you have another product or service that they have an interest in?
- Introduction of goods/services
You may feel the timing is right to embark on a general awareness campaign, maybe linked to appointments or a more comprehensive development programme.
- International markets
Clients' needs often extend beyond the UK shores and with this in mind I am able to offer flexible hours of work to match time zones.
- Special survey commissioned by yourself
There is a time in the life of every business when answers are needed to very specific questions - but only you know what these are likely to be! However, I am adept in finding out the answers and will provide an overview summary too.
- Telephone skills training
Why not train your staff to be more like me! I offer Telemarketing and Customer Care courses for both sales and administration personnel. Each course is tailor made to your requirements.
- Contact Lists
To maximise the efficiency of all direct marketing activity, a tailor-made contact list with selected criteria for your campaign will ensure minimum wastage of calls or brochures. Whether you require a small list to conduct your in-house telesales, a comprehensive list to support on-going telemarketing or a list for a mailing campaign, I have extensive experience in providing the most cost effective solutions.
- Customer Service provision and consultancy
Good Customer Service can be the route to new sales and to greater customer retention. Using my service to provide a virtual back office and enhanced customer service provision will help you to retain hard won clients and introduce new clients to your service.